Chief Operations Officer Compliance
Company: Consumer Banking & Financial Services, San Francis
Location: San Francisco
Posted on: September 24, 2018
Job Description Summary
The Compliance COO will be responsible for the design, development and implementation of strategic and tactical operational services to support the Company Compliance function. This individual will drive efficiency, effectiveness, cost, and adherence for all support activities relating to the Compliance function, including but not limited to: project management, business user tool requirements and reporting, analysis and commentary thereon. The Company COO will partner with the other business leaders and stakeholders to engineer and construct appropriate process controls ensuring the Company Compliance function remains compliant with applicable regulatory requirements and policies while mitigating the associated operational (including legal and regulatory) and reputational risks.The Company COO will also work closely with the BancWest CCO, ensuring that shared processes and infrastructure remain aligned
Essential Job Functions Building, developing and managing multi-functional teams including but not limited to the following areas: reporting, analysis and commentary, project management, business analysis, IT coordination, budget and headcount management, policies, procedures, standards and associated training, and internal communications Maintaining ongoing service delivery, and driving improvements to provide efficient and effective services; Driving implementation of new services and processes in support of the Compliance function Developing and implementing a robust control infrastructure and governance framework within the Compliance function including policies, processes, procedures, operational standards and systemically driven controls that support Compliance with local regulatory requirements and to mitigate identified risks Developing and implementing compliance risk management strategies to support business needs and tailoring them as applicable to accommodate different risks and mitigants Developing, implementing, sustaining and continuously improving business-focused and compliance-oriented metrics in conjunction with first (business) and second (such as Operational Risk Management) lines of defense Coordinating with Human Resources and Finance to deliver reliable workforce-related data with corresponding reporting, analysis and commentary as well as assisting/supporting the Company CCO in all compensation-related analyses Developing and managing the overall budget and ongoing analysis of total Company Compliance investments and spending (including the underlying Compliance personnel supporting the businesses by working in close coordination and partnership with Finance) Other Job Duties Developing, overseeing and ensuring adherence to the Compliance function’s budget including both direct operating expenses and capital expenditures (in conjunction with Finance and IT, as applicable) Acting as Company Compliance’s lead on all project development requirements including financial (internal and external spending) and qualitative (coordination and submission of business requirements to internal/external IT/vendors) Developing a vendor management plan as applicable to Company Compliance encompassing both IT and non-IT (e.g., compliance industry consultants, etc.) third parties Managing the Company Compliance IT environment (except for BSA systems) by working in close coordination and partnership with the IT Business Partner for Compliance; in this regard and as applicable, managing a pool of business requirements analysts (liaisons working in Compliance whose principal role is to gather, translate and provide user requirements from Compliance to IT in the areas of systems buys/builds and/or enhancements as well as work with IT once specifications have been delivered in respect of prototyping, piloting, user acceptance testing, parallel testing and most importantly, implementation) Overseeing facilities and other office services as well as business continuity planning as applicable to Company Compliance Leading change management initiatives (at functional and individual levels to assure execution of the target compliance operating model across each of the Company businesses, where applicable and as warranted) Project managing Company Compliance initiatives including implementing leading industry practices to balance efficient and effective processes and controls to manage the Company’s compliance risk profile and in this regard managing a pool of project managers whose needs (demand) will be driven by the Company CCO and her direct reports from a BAU perspective; In the reporting area and more generally, broadly managing a pool of reporting analysts whose roles include but are not limited to analyzing and commenting on significant items and trends; this will require the successful candidate to coordinate closely with the CUSO/IHC Head of Reporting and Analytics (a Managing Director based in NY who reports directly to the CUSO/IHC Americas Compliance COO) so as to ensure Company information is included in CUSO/IHC reports (see further information below) Managing audits and/or exams of Company Compliance performed by Company Internal Audit, independent accountants or external regulators; monitoring the status of outstanding audit and regulatory examination recommendations and making sure corrective actions are implemented within agreed timeframes Ensures that all administrative matters related to the Compliance and (if and where applicable, Risk Management) Committee Meetings are performed in a professional manner, that documentation including agendas, pre-reading materials, minutes and follow up/action item lists/particulars are maintained and relevant matters are communicated; in this regard, assisting those within and outside of Compliance in the resolution of outstanding items. Establishing an environment and culture where self-identification/reporting of control deficiencies and continuous improvement is encouraged by developing, implementing and sustaining a Compliance risk self-assessment process focusing on key risks (linked to key risk indicators (KRIs) or metrics and key controls) and ensuring that remediation of (in particular) high residual risk-rated items are tracking to plan and milestones on the critical path are being met Serving as the Company’s CCO’s sounding board with regard to strategic and transformational initiatives particularly with respect to internal reorganizations and/or integrations, cultural and/or change management initiatives, regulatory and/or other third party crises by constructively challenging (as appropriate) points of view with the objective of ensuring all angles are considered before finalizing courses of action, approach and the like Escalating matters to the Company and Banc West CCOs and CUSO/IHC Compliance COO of a high inherent and/or residual risk nature which require timely discussion and resolution particularly as applicable to the management of reputational risk as applicable to the Company Compliance function or where the matter has a potential reputational risk impact on Company and/or Banc West.
IHC responsibilities In addition to the primary roles and responsibilities articulated above, the Compliance COO with demonstrate leadership in ensuring Company’s active participation in and close coordination with IHC activities. This includes developing, maintaining and continuously enhancing transparent working relationships both inside and outside of Banc West and Company and simultaneously, strategically addressing operational matters germane not only to Banc West and Company but also the IHC Performs other duties as assigned Qualifications Required Experience Retail and commercial banking experience with a strong background in business management Overseeing fiscal (budgetary and capital expenditure) processes Project management (including those with significant technology components) Risk Management and/or Compliance operations and controls including the implementation of new or enhanced control processes Education Bachelor's Degree Skills Diverse career background demonstrating versatility with experience working in/with Front Office (1st line of defense), Infrastructure (such as Finance and Technology) and Governance (such as Risk Management and Internal Audit) functions both from an individual and collective perspective (seeing how they fit together across the food chain.) Significant experience focusing on service delivery and strategic and tactical management, with an emphasis on implementation and execution, experience with regulatory and outside third party interaction, as well as skills in the areas of risk identification, assessment, quantification and mitigation, and most importantly feeling comfortable operating in a matrix-management environment marked by change management where approaches need to be flexible and tailored to audiences depending on organization levels as well as business climates and cultures. Demonstrated ability to develop sound business processes and support systems and in particular with regard to IT the discipline required to deliver sound business requirements to hand off to technology/vendors to deliver against Experience in coordinating and managing projects, risks and issues across multiple businesses and functions Ability to coordinate and participate in initiatives, projects and issues in a regional context (i.e., both between San Francisco and Honolulu and between the West and East coasts) Proven experience in managing change in a dynamic environment across multiple entities, businesses and functions Ability to both lead and work (player/coach) in a project mode Talent management and leadership skills including the ability to hire, train, mentor and develop loyal and apolitical producers focused on doing the right thing on time with quality Experience in effectively leading cross-organizational and functional teams Track record of developing and maintaining strong relationships with individuals at all levels in the organization based on trust and respect where challenging news must be communicated Exceptional organizational and communication skills are needed in order to successfully build relationships with members of Senior Management and Compliance professionals Interacts regularly with Senior Management and Compliance professionals transversally for the purpose of providing and obtaining critical, confidential data Exercising discretion and professional judgment are of paramount importance Focus on delivering quality reporting, analytics, and commentary for Company Compliance aggregated and IHC reporting Support gathering of business requirements, data collection and analysis for IT design, implementation and reporting within the context of team-oriented projects as well as partake in prototyping, piloting, user acceptance and parallel testing and implementation activities Proficient use of MS Office suite (Excel, Word, PowerPoint) required; Superior organizational skills, experience working in diverse, fast-paced and demanding environments with the ability to shift gears when necessary Experience dealing with regulators and other third parties (attorneys, accountants, consultants, etc.), including managing day to day regulatory relationships and visits, and report writing ability to assist in the development of policies, procedures and standards Strong analytical skills particularly with regard to departmental expenses and capital expenditure planning as well as the compilation of metrics and collection of operational loss and incident data Experience of operating within a regulated environment Ability to work in a matrix-management role where local (Company/Banc West) and regional (IHC) responsibilities (against the backdrop of prioritized Head Office/Group/global business line demands) need to be efficiently prioritized
Keywords: Consumer Banking & Financial Services, San Francis, Parkway-South Sacramento , Chief Operations Officer Compliance, Executive , San Francisco, California
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